FAQ Matte Paper Poster
Unfortunately, matte paper posters cannot be returned and are a final sale as they are printed on demand*. But please contact me if you have problems with your order. You can always contact us for any return questions at info@mysticalcherry.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, flawed, damaged or if you received the wrong item so that we can evaluate the issue and make it right. Send us a picture showing the issue, and we'll work with you on a solution that may involve a replacement order or a store credit.
2. Can I cancel my order?
We offer a full refund if the order is canceled within 12 hours of your purchase. You should submit an order cancellation request here once you decide to cancel the order. For orders canceled after 12 hours of purchase that have not been shipped, we will offer a partial refund after charging a 10% cancellation fee. We will NOT accept order cancellation requests if the orders have been processed and shipped.
3. What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and send us a picture, so we can make it right.
4. Do you offer exchanges?
We do offer exchanges. If, for any reason, you didn’t get the exact product you expected, just let us know, and we’ll get you a new one.
5. When will my order shipped?
We try our best to ship items as fast as we can. Please allow 3-5 days of processing time for your order to ship out. Average shipping times are 3-6 days. As soon as your product ships, you'll receive a tracking number that lets you keep tabs on your product. Sometimes due to free shipping, tracking might not be available. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you haven't received a tracking number after seven days, please email us at info@mysticalcherry.com.
*This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!