Key of Heart Lock Necklaces

 

     1. What's your return policy?

If you are unsatisfied with your order, please contact our support, and we will do our best to help you! We have a 30-day return policy and a 15-day store credit policy on mugs, which means you have 30 days after receiving your item to request a return or 15 days to request a store on mugs

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, click Here or use https://shopify.com/54902685755/account.  So just tell us what went wrong and send along a pic. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please see our Refund Policy for more details.  

Customers will be responsible for paying return shipping costs.

You can always contact us for any return questions at mysticalcherry@mysticalcherry.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned and are a final sale, like our graphic and wearable art shirts, mugs, custom products (such as special orders or personalized items), promotional giveaways, free gifts, giveaways, digital products and personal care goods (such as beauty products). Unfortunately, we cannot accept returns on sale items over 15% OFF, clearance, final sale or gift cards.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

If a custom-printed item has flaws in the printing or material, please contact us at Info@mysticalcherry.com within 7 days from the receipt of the Merchandise.  Send us a picture showing the issue, and we'll work with you on a solution that may involve a replacement order or a refund back to your original payment method.

Please get in touch if you have questions or concerns about your specific item at info@mysticalcherry.com.

    2. Can I cancel my order?

We offer a full refund if the order is canceled within 12 hours of your purchase. You should submit an order cancellation request here once you decide to cancel the order. For orders canceled after 12 hours of purchase that have not been shipped, we will offer a partial refund after charging a 10% cancellation fee. We will NOT accept order cancellation requests if the orders have been processed and shipped.  

3. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and send us a picture, so we can make it right.  click Here or use https://shopify.com/54902685755/account

4. Do you offer exchanges?

We do offer exchanges. If, for any reason, you didn’t get the right product you ordered, just let us know, and we’ll get you a new one.

Digital Download:

1. How do I receive my digital pattern after purchasing it?

After purchase, you will receive a download link in three places:

1. immediately on your order summary,
2. in your order email, and
3. in your account history. 

As per our policy, you are limited to 2 downloads or 180 days from the date of purchase, whichever comes first. Our digital products are non-refundable.  

2. What should I do if I don't receive my purchase confirmation email or download links?

First, check your Spam or Junk email folders. If you still can't find them, try logging in to your account history to see if there was an error in the email address. If you cannot log in, please email support@mysticalcherry.com for assistance.

3. What if I accidentally delete email?

No worries! You can download it again from your order history, or request another copy of your order emails.

4. What happens if a pattern is updated?

Any updates to purchased patterns will be automatically added to your online account, and you will receive an email notifying you of the update. You can choose to download the new version if you wish.

5. Can I share my mystical cherry download with other people?

No. Each PDF is copyright protected and may only be used by the purchaser. You may not forward, copy, or distribute the purchased PDFs. This is a term of sale which you agree to when you purchase a digital pattern from us.

Thank you for shopping at MysticalCherry.com

SHIPPING TIMES FOR T-SHIRTS & HOODIES Made in the USA 

These are our estimates for graphic t-shirts and hoodies:

Location	*Estimated Shipping Time
United States	3-5 Business days
Canada, Europe	6-10 Business days
Australia, New Zealand	12-14 Business days
Central & South America	8-14 Business days
Asia	8-12 Business days
Africa	8-14 Business days

Max delivery time – 20 business days. 

*These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products or 1-3 day processing time.

*All shipping times exclude clearance/customs delays

As soon as your product ships, you'll receive a tracking number that lets you keep tabs on your product. Sometimes due to free shipping, tracking might not be available.

Shipping cost will vary based on the location.  

For further information, contact us at:  Helpdesk@mysticalcherry.com or 908-768-2660

Please fill out our CONTACT FORM.

* NOTE: Some items may be shipped separately.

Item shows delivered, but you don't see it.

If your order tracks as delivered but is not received, please check around your mailbox, entrances, mailrooms, with household members and neighbors. USPS may also track a package as delivered 2-3 days before a package actually delivers.

It is possible that your tracking shows undeliverable as well - check the tracking provided in your shipping confirmation email from us or the Shop App.

Once you have done this and you still are missing your package, you must contact the shipping carrier directly to resolve any delivery issues first:

USPS at 1-800-222-1811 or your local post office

FedEX at 1-800-463-3339

Please understand that we cannot take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order.

If you still have trouble locating your package, don't hesitate to contact us. 

 

*Note-This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Sterling silver is made of 92.5% of pure silver, as the name implies, and the rest (7.5%) mainly comprises copper and other trace elements.925 sterling silver is better than pure silver, as it is soft, rendering it challenging to shape for jewellery manufacturers.

How to Store Your Sterling Silver Jewelry Properly

Properly store your new sterling silver necklace, bracelet, ring, or pair of earrings to help prevent tarnishing. The following storage tips will help preserve your jewelry:

• Always store sterling silver jewelry in a cool, dry place away from any moisture.  Not in the bathroom
• Store sterling silver jewelry in a jewelry bag or a jewelry box.
• Store sterling silver jewelry away from other pieces. 
• Store sterling silver jewelry anti-tarnish strips. 

Dish Soap and Water

It is recommended that you wash your silver by hand with gentle dish soap.  Make sure you use ammonia- and phosphate-free dish soap and thoroughly rinse well in clear warm water and hand-dry immediately and thoroughly to reduce the risk of excess moisture that can cause tarnishing. For silver that is tarnished, clean with a good quality silver polish and avoid "dip" polishes.