Bella Sweatshirt

1. What's your return policy?

If you are unsatisfied with your order, please get in touch with our support, and we will do our best to help you! Here is a summary of our policy: 

• 30-day return policy for most items**; and a 15-day store credit policy for  defective, flawed, damaged, drinkable items
• Eligible for return: unused, unworn items in original packaging with tags and receipt.
• Submit return request via online account with details and supporting pictures/videos.
• Customers are responsible for return shipping costs.
• Exceptions**:  No Returns on Synetta custom shirts, throws, drinkable items, metal wall art etc., custom/personalized items, sealed goods, promotional giveaways, beauty products, digital downloads, sale items over 20% off, clearance items, final sale items, or gift cards.
• Graphic items: No returns/exchanges for if you ordered the wrong size/color; free replacement/refund for damaged or manufacturing error within 7 days.
• Lost in Transit: No refund for orders if you provided an incorrect shipping address; ensure accurate information.
• Incorrect shipment: Notify within 15 days with picture/video for resolution.
• Misprinted/Damaged/Defective items: Notify within 15 days with picture/video for replacement/refund.
• Refunds: Processed after receiving and inspecting the return; original bank/credit card processing time applies.
• EU consumers: Some items exempt from right of withdrawal; discretion to refuse returns.
• Policy subject to change without prior notice.

For more details or assistance, contact mysticalcherry@mysticalcherry.com or log in to your account to initiate a refund request.

Please see our full Refund & Return Policy for more details.  

2. How do I get my refund?
Once we've received and inspected your return item, we will notify you regarding the approval of your refund. If approved, the cost of the item will be automatically refunded to your original payment method minus any shipping charges. Please be aware that it may take some time for your bank or credit card company to process and post the refund.

3. What is my item was damaged in damaged?
Upon receiving your order, please inspect the items carefully. If you notice any misprinted, defective, or damaged items, contact us within 15 days of delivery. Email us at info@mysticalcherry.com and provide supporting pictures or videos. We will evaluate the issue and work with you to find a suitable solution, which may include a replacement order or a refund to your original payment method.

If a graphic or custom-printed item has flaws in the printing or material, or the mug was damaged in shipping, please contact us at Info@mysticalcherry.com within 15 days of receipt of the merchandise. Send us a picture showing the issue, and we'll work with you on a solution that may involve a replacement order or a refund to your original payment method.