Shimmer Sweatshirt

1. What's your return policy?

If you are unsatisfied with your order, please get in touch with our support, and we will do our best to help you! Here is a summary of our policy: 

• 30-day return policy for most items**; and a 15-day store credit policy for  defective, flawed, damaged, drinkable items
• Eligible for return: unused, unworn items in original packaging with tags and receipt.
• Submit return request via online account with details and supporting pictures/videos.
• Customers are responsible for return shipping costs.
• Exceptions**:  No Returns on Synetta custom shirts, throws, drinkable items, metal wall art etc., custom/personalized items, sealed goods, promotional giveaways, beauty products, digital downloads, sale items over 20% off, clearance items, final sale items, or gift cards.
• Graphic items: No returns/exchanges for if you ordered the wrong size/color; free replacement/refund for damaged or manufacturing error within 7 days.
• Lost in Transit: No refund for orders if you provided an incorrect shipping address; ensure accurate information.
• Incorrect shipment: Notify within 15 days with picture/video for resolution.
• Misprinted/Damaged/Defective items: Notify within 15 days with picture/video for replacement/refund.
• Refunds: Processed after receiving and inspecting the return; original bank/credit card processing time applies.
• EU consumers: Some items exempt from right of withdrawal; discretion to refuse returns.
• Policy subject to change without prior notice.

For more details or assistance, contact mysticalcherry@mysticalcherry.com or log in to your account to initiate a refund request.

Please see our full Refund & Return Policy for more details.